Ask us anything. A human answers.
Questions about setup, plans, billing, or whether ChatPilot fits the way you sell? Send a message and a human answers within one business day. No ticket bots, no runaround.
Send us a message
Tell us what you are trying to do and we will tell you straight whether ChatPilot does it. If it does not, we will say so.
Every message goes to a person who works on the product, so you get a real answer instead of a canned one. We answer the awkward questions too.
Setup, your Auth Key, the extension, syncing, campaigns, or anything that is not behaving.
Plans, invoices, lifetime purchases, refunds, or running more than 20 Facebook accounts.
The questions we get most, answered.
Meta does restrict aggressive automation, and no tool can promise immunity, so we will not pretend otherwise. ChatPilot reduces the risk by acting as you at a pace you set, from your own logged-in session, and by detecting Facebook's own 24-hour limit and stopping before you cross it. You stay in control of the speed. We never claim to be ban-proof, because anyone who does is lying to you.
There is a 7-day free trial on every monthly plan. It asks for a card so we can start your account the second the trial ends without you having to come back and re-enter anything, and so we only bring on people who actually intend to sell. You are covered either way: cancel any time in the trial and you are not charged, and every paid plan has a 30-day money-back guarantee on top of that.
Nothing except the number of Facebook accounts. Pro runs 3 accounts, Business runs 20. Every feature, contacts, tags, notes, templates, bulk campaigns with analytics, friend-request tracking, the real-time dashboard, all of it, is unlimited on every plan. You pick a plan by how many profiles you run, not by which features you are allowed to touch.
Yes. Every plan has a lifetime option: $197 for Pro, $497 for Business. You pay once for permanent access with no monthly renewals. It carries the same 7-day trial as the monthly plans, so you can try before the charge lands. If you run this daily, lifetime pays for itself inside the first year.
You buy on chatpilotcrm.com, and within moments you get an email with a link to set your password and sign in. From there you add your Facebook account, install the Chrome extension from the Chrome Web Store, and paste in your Auth Key. Setup takes about 60 seconds. Your contacts fill in as the extension runs inside Messenger.
You regenerate your Auth Key in one click, which instantly disconnects every device connected to your account. You can see the full list of connected devices and when each was last active before you do it. So when a VA leaves or a device walks off, you cut off all access in one move and reconnect only the devices you trust.
Still stuck? Send the form above, or email support@chatpilotcrm.com.
Start when you are ready.
Every plan is the whole product. Pick yours by how many Facebook accounts you run, start the 7-day free trial, and message us any time along the way.